From
Mark Saladino, Treasurer and Tax Collector of Los Angeles County:
I am writing to tell you how pleased I am with your Virtual Check application, and how much I appreciate your support and commitment to customizing Virtual Check to meet our unique needs.
If Los Angeles County were a state it would be the 9th most populous, and our enormous size and transaction volumes pose equally enormous challenges whenever we develop a new system or service. Despite those challenges, Virtual Check performed perfectly even during our peak property tax collection period. We have heard nothing but compliments from our constituents, and we are thrilled to be able to offer them such a convenient, secure and reliable online payment method.
Virtual Check has been a tremendous success for us, and it is serving the people of Los Angeles County very well ... I wholeheartedly endorse it!
Read the complete Letter of Recommendation (PDF file, 142K).
Endorsements we have received relating to our other services:
Thanks a million, we are completely impressed with your company's service, support and personality. Hooking up with Softwaresolutions.net was definitely the best recommendation our webmaster could have given us. He found you on a after evaluating several sites, (and being extremely dissatisfied with our last secure host), and thought your company offered what we are looking for at a great value.
We could only hope that your professionalism matched what your company promised and you have completely exceeded our expectations. We just want you to know that we've had more response from Softwaresolutions.net in 4 hours than from our previous (big name company) secure host in 2 years!!!! I am going to love this business relationship. Your company is the GREATEST! One of the best business decisions we have ever made.
I am highly recommending your services to everyone that I know. For any business that wants reliable, secure and professional services softwaresolutions.net is definitely the answer to their needs. Continued success to you. Thank you!
- D. Welcome, http://www.cherubsandchocolate.com
"Dear Mr. Walker,
Please add my comments to your testimonial site, where satisfied customers
have praised you and your company.
I have worked with back-end programmers for 29 years. I respect their talents
and how they make the mainframe operate as it does. However, TJ, you have
been a total delight to work with. You accepted my requests for modifications
without any resistance. In fact, if you remember correctly, I had to *make*
you take payment for those modifications.
Through the requested modifications, and the beta-testing, and the errors
those modifications caused, you remained calm, professional, and total delight
to work with. The hours grew late, I grew tired, and you should have been
tired, but you never indicated that you were perplexed or bewildered, not
even grouchy.
I wish that ALL of corporate America could know you. I wish they knew how
much it means to have a "satisfied" customer. Most corporations only see
dollar signs when they see customers. You are an example that surpasses them
all.
If you need me for a reference, please don't hesitate to give anyone my name
and e-mail address, and telephone number. Day or night, I will be honored
to quash any fears anyone may have about doing business with your company.
What a beautiful surprise the newer customers will have.
Totally pleased customer,"
-E. CHRISTINA DABIS, Treasurer & Tax Collector, County of Nevada,
State of California
"I can't get over what a great job you've done. Usually when I work with
someone technically oriented (web designers etc.) the end result is a million
little glitches that take weeks to straighten out. (which is why in the end
I've been just trying to figure out how to do it myself) Here you did this
really messy complicated thing -- and no glitches. Amazing. Thank you so
much!"
- Claudia, careyparalegal.com (
Custom Programming Customer)
I am a system administrator for a small finance company in Fairless Hills,
Pa. In March of this year I searched the internet for weeks on different
search engines trying to find the best and cheapest program for accepting
checks over the phone and also over the internet. In my search, I found many
stand-alone programs but most were very complicated and expensive (as high
as $500). Your Vcheck program is so simple because it is a Microsoft Word
document. I was already familiar with Mail Merge in Word and caught on very
quickly. I also wanted the checks to be changed for my business needs and
your support team acted and responded very quickly. We have now been using
your product for 3 months and am very happy to refer anyone to your company.
Our collections department would like to extend a special Thank You. Our
collections has risen 27% in the last 2 months due to Vcheck. Again, thank
you and keep up the great work in the future.
- Dave G., System Administrator,
www.paautocredit.com
"I just wanted to thank you and the company for it's honesty. Most companies
would have processed the order and not worried if I had the old program
registration number of not. But your company took the time and gave me a
chance to find it which saved me $70. I thank you again and will make sure
I recommend your company to anyone who is looking for a good search engine
submitter. Please feel free to pass this along to anyone who would have an
interest. Your business practices should not go un-noticed. Please keep up
the great work."
- M. Frend, President, The Way House.Com
"I too am a programmer with a small online software company, and I just want
to tell you that you are an inspiration to me. You really do make the effort
to keep in touch with your customers. Well done. I get the feeling you are
dedicated to those who have spent good money on your product[s]. This is
a return to good old fashioned values, and is to be commended most highly."
- Duncan - ChalkSoft Educational Software
"Your tech support [is] doing a great job! I have been in this industry for
over 12 years, I've done software development and customer support for many
years. ...take it from me, I've seen the best and the worst, you guys are
at the top of the list. I don't find many folks that will admit to a problem,
then continue to update their users until a fix comes out. .. Please,
keep up the good work!
- Timothy T. - from geoint.com
"It is a rare thing I witnessed during your trials and tribulations
of [one of your software problems]. The way you have handled this and your
honesty is to be commended. By being upfront and saying "we have a problem"
and "we are going to fix it ASAP" is a breath of fresh air in the software
industry that a certain multi-billionaire should take notice of. ...Thanks
again for your professionalism and for caring about your customer first and
the almighty dollar, second."
- Rockie G. - from endresults.com
"Just a note to say that I appreciate your efforts. As a webmaster for some
time, I've used a thousand internet programs over the years . . . some lock
up the system, others sabotage the registry, etc. But NEVER have I received
better back-end support and upgrade information than from you. . . . You
deserve and have my thanks for providing a quality product and service. Tip
o' the hat. Best Regards.
- Brian G., from LanGard MicroDevelopers LLC
"Again you have shown yourselves to be the best biz in regards to customer
support A great product and quick responses to all questions, that is a combo
that is sure to allow you continued growth. Again my thanks for your service
and product."
- Douglas W., from capital.net
"Thanks for the prompt response. As always your service and dedication to
your product are setting the standard that I judge others by. "
- Robert N., from eadn.net
"As you probably know english is not my natural language so I'm sorry we
can't express how much we thank YOU because of the time you dedicate us.
In our opinion you are the best system support of the world and we wish you,
you workmates and your familiy only the best things, seems that you care
for your customes like if they were your friends so we must care you providers
(at least providers like you) as our friends - GOD bless you - saludos y
todo nuestro respeto."
- Oscar T. from Argentina (starnet.net.ar)
The next message was sent directly to the President of the company:
"You're a hell of a good human being and business person!!! It's good
to see it's not an oxymoron.
Through your emails, I have been keeping up with this continuing
saga of sorts and wanted to send you some additional encouragement, moral
support and a salute for a job well done under what I'm sure has been some
very difficult circumstances and trying times.
You've got a customer for life here. I commend you on your fortitude
and more than fair dealings. I am self-employed but if there were more people
like you, I might not continue to be.
You're a stand up act. I wish you much good will, good luck and good
business. You are A+, and deserve MUCH, SUCCESS and then some....A more than
satisfied and impressed customer."
- Steve L., from icir.com
"You have my support too! 1000% of it. Thanks a million for everything,
especially the professional way in which you support your products and customers.
"
- Michael D., from webgains.com
" I just wanted to say that I appreciate all your efforts to keep your customers
happy. No matter how it all turns out, it's nice doing business with someone
who puts their client's interests before their own financial gain. Count
me in as one of your supporters! "
- Shera G., from ronan.net
"I just wanted to let you know that I am intimately familiar with product
support issues and business law. I recognize and appreciate your going above
and beyond the norm and it only solidifies my decision to use your services
and products in the future."
- Marshall K., from buyright.com
The following was received after one of the programs we sell developed a
temporary bug:
"I just wanted to encourage you and thank you for your honesty and fairness
in trying to resolve your problems. It would be easy to leave us all hanging,
but you have chosen the much harder and difficult route. I thank you for
being such a reputable businessman. Once things are hammered out with
your problems, I would like to offer you some free advertising space on my
website. "
- Joe M., from churchconstruction.com
"You have proven to me now and in the past that I have chosen the right company
for my web promotional tools. So I would like to take this opportunity to
thank you and your company for your ongoing support."
- Rob G., from aol.com